If you already have an individual Wayground subscription and your school adds you to their school plan, here’s what happens:
Do I get a refund for my Individual (Super) plan subscription?
Yes. When you are added to a School/District plan, you will receive a full refund for your Individual (Super) plan subscription.
Will the refund happen automatically?
Yes, automatically: If both plans (Individual and School/District) are within the same school year and the email address on your Individual (Super) plan matches the one your school/district used, the refund will be processed automatically.
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No, manual request:
If the Individual (Super) plan and the School/District plan were purchased in different school years, or
If your school used a different email address to add you,
You’ll need to contact support@wayground.com. Our team will align your account details and process your refund.
Do I need to cancel my subscription to the Individual (Super) plan manually?
No. Once you’re added to the School/District plan, your Individual (Super) plan subscription is canceled automatically (as long as it’s in the same school year and the email addresses match).
If you have any questions, please reach out to support@wayground.com
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