Wayground Refund Policy

At Wayground, we are committed to providing a great experience for all our users. We understand that situations may arise where you need to request a refund. Below is our official refund policy and the process for submitting a request.

General Refund Policy

• Eligibility for Refunds: Refunds are generally issued for requests made within 1 week (7 days) of the charge date. However, we aim to be flexible and accommodate refund requests on a case-by-case basis, even outside this timeframe.
• Processing Time: Refunds are processed promptly once approved, but it may take 5-7 business days for the refunded amount to reflect in your account, depending on your payment provider.
• Non-Refundable Scenarios: Refunds may not be provided in cases of partial use, non-use, or a change of mind beyond the typical refund window.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: Reach out to our support team at support@wayground.com with the subject line “Refund Request.”
2. Provide Necessary Details: Include the following information to help us locate your transaction quickly:

• The billing email associated with your Wayground account.

• If the transaction cannot be located with the email, you may also need to provide:
  • Invoice or receipt number.
  • Alternate email addresses used.
  • The last 4 digits of the card charged.
  • Transaction amount and date.

3. Submit Your Request: Our team will review your request and confirm the next steps.

Refund Timeline and Processing

• Refunds are reviewed as they are received. Once approved, we initiate the refund process immediately.
• You will receive a confirmation email once the refund is processed.
• The refunded amount typically takes 5-7 business days to reflect in your account, depending on your financial institution.

For additional assistance, please contact us at support@wayground.com .